Refund policy

Returns

We do not accept returns. All sales are final. However, if you are unhappy with your item, please contact us with questions at Sanctuaryemporiumkc@gmail.com.  You can also contact us at that email address prior to ordering if you would like any more details or photos on a specific item. Please include the item URL link in your email so we can locate the correct information for you.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you believe you have received the wrong item, so that we can evaluate the issue and make it right.

Cancellations

We accept cancellations up to 24 hours after the initial order. Please email us at Sanctuaryemporiumkc@gmail.com  to initiate a cancellation. Beyond this timeframe, we can not accept cancellations.